I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

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Certified
Apr 2024 - Apr 2025

Employees say this is a great place work

Overview

About the Company
Trilogy Health Services is dedicated to being the best healthcare company in the Midwest. We offer personalized senior health and hospitality services in 140+ communities throughout KY, IN, MI, WI and OH, including independent, assisted living, and skilled nursing services.

Headquarters
Louisville, Kentucky, US

Year Founded
1997

Number of Locations
140 Locations
18 States

Majority Type of Care
Senior Housing & Care

Connect

Social Media

Company Culture

The Employee Experience
The employee experience below at Trilogy Health Services, LLC, compared to an overall Great Place to Work statement for a typical US-based company.

83% of employees at Trilogy Health Services, LLC say it is a great place to work
compared to 57% of employees at a typical US-based company.

Benchmark: Typical US-based Company *See source

91%

People celebrate special events around here.

90%

My work has special meaning: this is not "just a job."

90%

This is a physically safe place to work.

89%

When you join the company, you are made to feel welcome.

88%

I feel good about the ways we contribute to the community.

What Employees are Saying

See what employees say about what makes Trilogy Health Services, LLC a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

Employee Demographics

The Employee Demographics & Tenure
The tenure breakdown at Trilogy Health Services, LLC.

Life at Trilogy Health Services, LLC

❮

Trilogy Health Services offers a full range of senior living services and first-class hospitality.

Trilogy Health Services provides team members with opportunities to develop their career paths.

Trilogy Health Services strives to be the best place our employees have ever belonged.

Servant leadership is at the heart of all we do at Trilogy Health Services.

The Trilogy team is dedicated to exceeding our residents’ expectations.

❯

Get Certified Today

Get certified by Great Place to Work today, and get game-changing insights to improve employee, resident and family engagement.

Trilogy Health Services, LLC

Overview

Company Culture

91%

90%

90%

89%

88%

What Employees are Saying

Employee Demographics

Life at Trilogy Health Services, LLC

Get Certified Today

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