I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

I see that you do both resident surveys and employee surveys. How long does surveying take and what help do I get?

When your organization signs up to survey either residents as well as family members and/or employees, you are assigned a Program Manager to help you be successful. The surveying process is straightforward for both employees as well as customer feedback. You communicate to your staff and/or customers that you are conducting a survey (the ‘why’ is very important here-i.e. to hear everyone’s voices so that you can reward team members as well as improve). Then, you compile and upload a full roster. The survey. It takes two weeks, after which you receive results immediately. Usually, participation is very high if you follow your Program Manager’s recommendations on how best and when to communicate.

I am a senior care home care agency. Can you survey my clients?

At the moment, we only survey employees of home care agencies, including private duty agencies, Medicare-certified home health agencies, therapy, adult day centers, and Program for All-Inclusive Care for the Elderly (PACE) centers. For resident and family member surveying, we work with a wide range of seniors housing and care providers, including independent living, assisted living, memory care/Alzheimer’s, life plan or continuing care retirement communities (CCRCs), Active adult communities, affordable housing, greenhouses, household senior living model communities, care homes (board and care), and skilled nursing facilities (both long-term care and short-term rehab).

How long does Great Place to Work certification take?

Certification happens within four weeks of the process ending. The certification process consists of completing two steps: One person or team, usually from human resources, completes the culture brief questionnaire Your organization surveys all employees to get feedback with the Trust Index(TM) survey. After that, the certification team punches the numbers and within weeks, if a company meets the certifying threshold, Great Place To Work sends a congratulatory packet of certification materials, including a great place to work badge that companies have the license to use for one year to put on their website and in job postings for employees, candidates, and prospective residents to see. Get Started by Getting Certified

How will U.S. News present my community’s information?

Many senior living communities already have a proﬁle on the U.S. News website, which can be accessed at https://health.usnews.com/senior-care . U.S. News may incorporate some of the survey results into your community’s profile on its website. After the survey period has closed and results have been prepared, U.S. News intends to recognize communities that achieve the best results in its evaluation. U.S. News publications typically include press announcements and accolades for the high performers on its website.

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Chapters Health System

Certified
May 2024 - May 2025

Employees say this is a great place work

Overview

About the Company
As a progressive leader and premier health organization, Chapters Health System is dedicated to delivering innovative services from hospice care to grief support and everything in between. Chapters Health is the largest, not-for-profit chronic illness management and end-of-life organization in the country and number six overall in size. Since 1983 as a community-based organization, Chapters Health has provided choices, education and guidance through its managed affiliates. All offerings are provided in order to improve the patient/family experience well in advance of end-of-life needs.

Headquarters
Temple Terrace, Florida, US

Year Founded
1983

Number of Locations
59 Locations
14 States

Majority Type of Care
At-Home Care

Connect

Social Media

Company Culture

The Employee Experience
The employee experience below at Chapters Health System, compared to an overall Great Place to Work statement for a typical US-based company.

81% of employees at Chapters Health System say it is a great place to work
compared to 57% of employees at a typical US-based company.

Benchmark: Typical US-based Company *See source

92%

My work has special meaning: this is not "just a job."

91%

When you join the company, you are made to feel welcome.

90%

When I look at what we accomplish, I feel a sense of pride.

90%

I am able to take time off from work when I think it's necessary.

90%

I feel I make a difference here.

What Employees are Saying

See what employees say about what makes Chapters Health System a great workplace. These words are drawn from employee comments on the Trust Index™ survey.

Employee Demographics

The Employee Demographics & Tenure
The tenure breakdown at Chapters Health System.

Hiring

Why Work Here?
When you become a member of the Chapters Health team, you'll realize that it's more than a job. It's a mission. We support your physical, financial and emotional wellness. Our team members receive a competitive salary and outstanding benefits.

Mission

The Chapters Health System mission is to provide support and care for people in our community with or affected by advanced illnesses by offering a wide variety of compassionate healthcare choices.